Frequently Asked Questions

• Is there rent on the coffee equipment?
• Are we a large company?
• Can I order my supplies on-line?
• Do we accept payment by credit card?
• What if our coffee equipment breaks down?
• Why should I choose Personal Service Coffee?
• Why shouldn’t I purchase my coffee supplies from a wholesaler?
• Can I change my coffee blend?
• Do you provide references?

If there is a question you do not see answered here, please contact us. We are always happy to assist you with your office coffee needs.

Q: Is there rent on the coffee equipment?
A: The majority of our equipment is rent-free provided the client purchases their coffee from Personal Service Coffee of Brampton. There are some specialized coffee machines that may require a small rental charge.

Q: Are we a large company?
A: Personal service coffee of Brampton has experienced solid growth since it's inception. With our 'customer-first' philosophy, we must also ensure that our growth is controlled so that we may continue to provide the exceptional, individual service that is so lacking with many of the larger coffee companies. We will never strive to be a company so large that we cannot provide exemplarily service to our clients.

Q: Can I order my supplies on-line?
A: We are currently designing our on-line store.

Q: Do we accept payment by credit card?
A: Yes, we accept both visa and mastercard payment.

Q: What if our coffee equipment breaks down?
A: Although rare, our equipment can experience problems. Should a breakdown occur, we will either fix or replace your coffee brewer by the next business day at the latest.

Q: Why should I choose Personal Service Coffee of Brampton to be my office coffee provider?
A: The advantages of Personal Service Coffee of Brampton are as follows:
1. With a name that includes the words 'personal service', we set the bar high from the beginning. Our entire philosophy is based on the ‘needs of our customer’. You tell us your office coffee requirements and we will strive to meet them.
2. We employ the newest coffee brewing technology. This helps to ensure that you are getting the very best cup of coffee possible.
3. The superior quality of our entire product line. We take great care in testing any new product to ensure its quality and price before we will add it to our product list.
4. Our experience. Our head office includes staff with over 30 years in the office coffee industry.

Q: Why shouldn’t i purchase my coffee supplies from a wholesaler?
A: Many companies decide to try purchasing their own supplies from local wholesalers in an effort to save money. There are several problems with doing this:
1. The expense of having an employee taking an hour or more to purchase your supplies.
2. The expense of buying a home coffee brewer, which generally are not suited for the office environment.
3. Often times you will not find all of the products that you require in one store.
4. If you run out of supplies, it is often inconvenient to have a staff member ‘rush’ out to a store.
5. Wholesalers will often purchase the cheapest products while sacrificing quality.
6. Wholesalers will not fix your coffee brewer when it breaks, nor will they clean and service the coffee equipment.
Personal service coffee of Brampton can save you both time and money!

Q: Can I change my coffee blend?
A: Absolutely. In fact we recommend it. Often, coffee will start to taste a little bland if you continue to drink the same blend for months on end. Even switching blends for a week or two will have your original coffee tasting great again. Variety is the spice of life.

Q: Do you provide references?
A: References are available upon request